FAQ

See all FAQ:

What Service Center Newen do

Newen is the reference point for authorized shop-dealer who need assistance to all e-bike equipped with BROSE driveunit and/or equipped with BMZ batteries for Italy, Spain and Portugal.


CONTACT THE SERVICE CENTER

I’m a private: Can I request for assistance?

If you are a private and you need assistance on your e-bike, then you have to go to the authorized shop- dealer ( where the e-bike has been bought) and ask to open an assistance ticket.

I’m an authorized shop-dealer: How can I request for assistance?

To request assistance you have only to click this link and fill out the request form to open the ticket. Contextually you will receive a ticket number. You will be contacted by phone within 24 hours by our specialized technician.

Can I request telephonic assistance?

You have to open a ticket! To request assistance you have only to click this link and fill out the request form to open the ticket. Contextually you will receive a ticket number. You will be contacted by phone within 24 hours by our specialized technician.

Do you need more informations?

Call us at +39 0251800093
Send us an e mail to info@newen-group.com

Request information

Send us your request of information filling out in every part the model.
We will answer you briefly.
The areas (*) are obbligatory.

Do you need assistance? Contact our service center »

Name*
Surname*
Company
Business Name
VAT Number*
Address*
Email*
Phone
Message*
* Read the information (art. 13 - D.Lgs. 196/2003) i approve for the treatment of my personal dates..
Write this code: captcha

Do you need more informations?

Call us at +39 0251800093
Send us an email to info@newensrl.it

Request information

Send us your request of information filling out in every part the model.
We will answer you briefly.
The areas (*) are obbligatory.

Do you need assistance?Contact our service center»

Name*
Surname*
Company
Business Name
VAT Number*
Address*
Email*
Phone
Message*
* Read the information (art. 13 - D.Lgs. 196/2003) i approve for the treatment of my personal dates..
Write this code: captcha

Newen Srl

  • Via Fiume Lambro, 1 20097
    San Donato Milanese (Mi)
    C.F./P.IVA 05735220963
    REA (CCIAA) MI-1844677

CONTACTS

  • Phone +39.02.51.80.00.93
    Fax +39.02.87.15.23.84
    Web www.newen-group.com
    Mail info@newen-group.com

Newen Spagna Sl

  • Plaça d'Europa, 6/8 - 08902
    L'Hospitalet de Llobregat
    Barcelona España
    NIF B87430104

CONTACTS

  • Phone +34.93.63.94.122
    Mobile +34.646.040.909
    Web www.newen-group.com
    Mail info@newen-group.com
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