Service Center

Qualities services and products warranty

The quality of our service on your questions

Newen is the only AUTHORIZED SERVICE CENTER ITALY being able to provide you assistance and original spare parts. Dedicated software, specialized ad hoc for mapping and diagnostic the E-bike system, named CONFINGTOOL and SERVICETOOL, allows our professional staff to identify in few seconds the non-functional part of the system.
First, the mapping of the E-bike (CONFIGTOOL ) allow a quick changing of e-bike set-up in mass production line.
Ona second hand, the diagnostic of the E-bike (SERVICETOOL) allow in a few seconds the diagnosis of the system in its essential components (driveunit, display, battery pack) .
These configuration software, available on ours server, are updated constantly by ours engineers, they are freely issued and they need only a PC and a USB cable.

Innovative instruments, dedicated staff and forefront software allow to identify the problem and find an immediate solution.

Do you need a replacement part? Only Newen can provide it in Italy!

We can easily answer key questions of the final user:

  • In case of problems where or whom I have to contact?
  • Replacement and/or reparation:
    • possible?
    • how much time?
  • Spare parts?:
    • How long they are available?

We offer innovative products (driveunit, display, battery pack of high quality) and a well-structured after-sale service, aimed to an elevated degree of satisfaction of the customer.

Request for assistance

Open an assistance ticket for your e bike with Brose driveunit or BMZ battery pack

Send us your request of information filling out in every part the model
We will answer you briefly.
The areas (*) are obbligatory.

Request information

Send us your request of information filling out in every part the model.
We will answer you briefly.
The areas (*) are obbligatory.

Do you need assistance? Contact our service center »

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