Newen is the only AUTHORIZED SERVICE CENTER ITALY being able to provide you assistance and original spare parts. Dedicated software, specialized ad hoc for mapping and diagnostic the E-bike system, named CONFINGTOOL and SERVICETOOL, allows our professional staff to identify in few seconds the non-functional part of the system.
First, the mapping of the E-bike (CONFIGTOOL ) allow a quick changing of e-bike set-up in mass production line.
Ona second hand, the diagnostic of the E-bike (SERVICETOOL) allow in a few seconds the diagnosis of the system in its essential components (driveunit, display, battery pack) .
These configuration software, available on ours server, are updated constantly by ours engineers, they are freely issued and they need only a PC and a USB cable.

Innovative instruments, dedicated staff and forefront software allow to identify the problem and find an immediate solution.

Do you need a replacement part? Only Newen can provide it in Italy!

We can easily answer key questions of the final user:

• In case of problems where or whom I have to contact?
• Replacement and/or reparation:
  • possible?
  • how much time?
• Spare parts?:
  • How long they are available?

We offer innovative products (driveunit, display, battery pack of high quality) and a well-structured after-sale service, aimed to an elevated degree of satisfaction of the customer.