FAQ
See all FAQ:
What Service Center Newen do
Newen is the reference point for authorized shop-dealer who need assistance to all e-bike equipped with BROSE driveunit and/or equipped with BMZ batteries for Italy, Spain and Portugal.
CONTACT THE SERVICE CENTER
I’m a private: Can I request for assistance?
If you are a private and you need assistance on your e-bike, then you have to go to the authorized shop- dealer ( where the e-bike has been bought) and ask to open an assistance ticket.
I’m an authorized shop-dealer: How can I request for assistance?
To request assistance you have only to click this link and fill out the request form to open the ticket. Contextually you will receive a ticket number. You will be contacted by phone within 24 hours by our specialized technician.
Can I request telephonic assistance?
You have to open a ticket! To request assistance you have only to click this link and fill out the request form to open the ticket. Contextually you will receive a ticket number. You will be contacted by phone within 24 hours by our specialized technician.
